Privacy policy

Last updated: September 1, 2026

Chris Underwood operates this store and website, including all related
information, content, features, tools, products and services, in order to
provide you, the customer, with a curated shopping experience (the
"Services"). This store is powered by Shopify, which enables us to provide the
Services to you. This Privacy Policy describes how we collect, use, and
disclose your personal information when you visit, use, or make a purchase or
other transaction using the Services or otherwise communicate with us. If
there is a conflict between our Terms of Service and this Privacy Policy, this
Privacy Policy controls with respect to the collection, processing, and
disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the
Services, you acknowledge that you have read this Privacy Policy and
understand the collection, use, and disclosure of your information as
described here.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we are referring to information
that identifies or can reasonably be linked to you or another person. Personal
information does not include information that is collected anonymously or that
has been de-identified so that it cannot identify or be reasonably linked to
you. We may collect or process the following categories of personal
information, including inferences drawn from it, depending on how you interact
with the Services, where you live, and as permitted or required by applicable
law:

- Contact details, including your name, address, billing address, shipping
address, phone number, and email address.
- Financial information, including credit card, debit card, and financial
account numbers, payment card information, transaction details, form of
payment, payment confirmation, and other payment details.
- Account information, including your username, password, security questions,
preferences, and settings.
- Order information, including the items you view, put in your cart, or
purchase, return, exchange, or cancel, your past transactions, and any
personalisation instructions you provide, such as the name you would like a
book inscribed to.
- Communications with us, including the information you include when you
contact us through the site, by email, or in person at an event.
- Device information, including information about your device, browser, or
network connection, your IP address, and other unique identifiers.
- Usage information, including how and when you interact with or navigate the
Services.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information from the following sources:

- Directly from you, including when you place an order, create an account,
contact us, or sign up for updates.
- Automatically through the Services, including from your device when you
visit the site, and through cookies and similar technologies.
- From our service providers, including Shopify and our payment and shipping
providers, when they collect or process personal information on our behalf.
- From our partners or other third parties.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us, we may use personal information for the
following purposes:

- To provide and improve the Services. We use your personal information to
fulfil your orders, process payments, sign and personalise books as you
request, arrange shipping, handle returns and exchanges, respond to your
questions, maintain your account, and improve how the site works.
- Marketing and updates. If you have asked to hear from us, we may send you
news about new releases, tour dates, and offers by email. Every marketing
email includes an unsubscribe link. We do not sell your email address.
- Security and fraud prevention. We use your personal information to
authenticate your account, provide a secure payment and shopping experience,
and detect, investigate, or act on possible fraudulent, illegal, unsafe, or
malicious activity. If you register an account, you are responsible for
keeping your credentials safe.
- Communicating with you. We use your personal information to provide customer
support and to maintain our business relationship with you.
- Legal reasons. We use your personal information to comply with applicable law
or respond to valid legal process, including requests from law enforcement or
government agencies, and to enforce or investigate potential violations of
our terms or policies.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances we may disclose your personal information to third
parties. Such circumstances may include:

- With Shopify, vendors, and other third parties who perform services on our
behalf, such as payment processing, shipping, data analytics, customer
support, and cloud storage.
- With business and marketing partners who provide marketing services and
advertising. For example, Shopify supports personalised advertising with
third-party services based on your online activity with different merchants
and websites. These partners use your information in accordance with their
own privacy notices. Depending on where you live, you may have the right to
direct us not to share information about you for targeted advertising. You
can exercise that right at
https://authorchrisaunderwood.com/pages/your-privacy-choices
- When you direct or request us to, such as to ship you products or through
your use of social media widgets or login integrations.
- In connection with a business transaction such as a merger or bankruptcy, to
comply with applicable legal obligations including subpoenas and search
warrants, to enforce our terms, and to protect or defend the Services, our
rights, and the rights of our users or others.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal
information about your access to and use of the Services in order to provide
and improve them. Information you submit to the Services will be transmitted
to and shared with Shopify, as well as third parties that may be located in
countries other than where you reside.

We also use certain Shopify enhanced features that incorporate data obtained
from your interactions with our store, along with other merchants and with
Shopify. In these circumstances Shopify is responsible for the processing of
your personal information, including for responding to your requests to
exercise your rights.

To learn more about how Shopify uses your personal information, see the
Shopify Consumer Privacy Policy at
https://www.shopify.com/legal/consumer-privacy-policy

Depending on where you live, you may exercise certain rights with respect to
your personal information through the Shopify Privacy Portal at
https://privacy.shopify.com/en

THIRD PARTY WEBSITES AND LINKS

The Services may link to websites or platforms operated by third parties,
including Amazon, event organisers, and the organisations whose ships and
aircraft appear in the books. If you follow those links, you should review
their privacy and security policies and other terms. We do not guarantee and
are not responsible for the privacy or security of those sites, including the
accuracy or reliability of information found on them. Our inclusion of a link
does not, by itself, imply endorsement.

CHILDREN'S DATA

The Services are not intended to be used by children, and we do not knowingly
collect personal information about children under the age of majority in your
jurisdiction. If you are the parent or guardian of a child who has provided us
with their personal information, you may contact us using the details below to
request that it be deleted. As of the date of this Privacy Policy, we do not
have actual knowledge that we "share" or "sell" (as those terms are defined in
applicable law) the personal information of individuals under 16 years of age.

SECURITY AND RETENTION OF YOUR INFORMATION

No security measures are perfect or impenetrable, and we cannot guarantee
perfect security. Information you send to us may not be secure while in
transit. We recommend that you do not use unsecured channels to send us
sensitive or confidential information.

How long we retain your personal information depends on factors such as
whether we need it to maintain your account, provide the Services, comply with
legal obligations, resolve disputes, or enforce our agreements.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the rights listed
below. These rights are not absolute, may apply only in certain circumstances,
and in some cases we may decline a request as permitted by law.

- Right to access or know. You may request access to the personal information
we hold about you.
- Right to delete. You may request that we delete personal information we hold
about you.
- Right to correct. You may request that we correct inaccurate personal
information.
- Right of portability. You may request a copy of your personal information and
ask that we transfer it to a third party, in certain circumstances.
- Right to opt out of sale or sharing for targeted advertising. Depending on
where you live, you may opt out of the "sale" or "sharing" of your personal
information, or of processing for targeted advertising. You can do this at
https://authorchrisaunderwood.com/pages/your-privacy-choices

If you visit our website with the Global Privacy Control signal enabled, and
depending on where you are, we will automatically treat this as an opt-out
request for that device and browser. If we can associate the signal with a
Shopify account, we will apply the opt-out to that account as well. To learn
more, see https://globalprivacycontrol.org/. We do not recognise other "Do
Not Track" signals.

- Managing communication preferences. If we send you marketing emails, you can
opt out at any time using the unsubscribe link in any of them. If you opt
out, we may still send non-promotional messages about your account or your
orders.

You may exercise these rights where indicated on the Services or by contacting
us using the details below. To learn more about rights related to data
processed by Shopify, see https://privacy.shopify.com/en

We will not discriminate against you for exercising any of these rights. We may
need to verify your identity before processing a request, as permitted or
required by law. You may designate an authorised agent to make a request on
your behalf; before accepting such a request we will require proof of
authorisation and may need to verify your identity directly. We will respond in
a timely manner as required by law.

COMPLAINTS

If you have complaints about how we process your personal information, please
contact us using the details below. Depending on where you live, you may have
the right to appeal our decision by contacting us again, or to lodge a
complaint with your local data protection authority.

INTERNATIONAL TRANSFERS

We may transfer, store, and process your personal information outside the
country you live in.

If we transfer your personal information out of the European Economic Area or
the United Kingdom, we will rely on recognised transfer mechanisms such as the
European Commission's Standard Contractual Clauses, or equivalent contracts
issued by the relevant UK authority, unless the transfer is to a country
determined to provide an adequate level of protection.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our
practices or for other operational, legal, or regulatory reasons. We will post
the revised policy on this website, update the "Last updated" date, and provide
notice as required by applicable law.

CONTACT

If you have questions about our privacy practices or this Privacy Policy, or
would like to exercise any of your rights, contact us at:

Chris Underwood
chrisunderwood@columbus.rr.com